1. NEW SMS LINE TO REPORT WATER AND SANITATION PROBLEMS
Members of the public can report problems or raise queries relating to municipal water and sanitation services, such as faults in water management devices, leaking or faulty water meters, blocked sewers, and burst water pipes by sending an SMS of no more than 160 characters to the number 31373.
All that is required in the SMS is the customer’s name, Erf number and/or account number, street address and a brief description of the fault. The complaint will be logged for remedial action and response sent to the sender with a reference number.
The cost of this service is 80 cents per 160 character SMS. If further information is required, the Call Centre staff will call the sender. The Water Services Technical Operations Centre hotline (0860 103 054), and e-mail: WaterTOC@capetown.gov.za, will continue to operate.
2. NEW SYSTEM FOR REPORTING SERVICE DELIVERY PROBLEMS
The C3 electronic reporting system for all service delivery complaints & queries is now in place. Call 0860103089 or email contactUS@capetown.gov.za. Your contact is logged & a reference number will track progress.
3. Electricity problems should be reported to 0860 220 440 or emailed to FaultReporting.Centre@capetown.gov.za. Your complaint will be logged and a reference number given for tracking purposes.
